Tag: Reputation Management

Crisis Preparedness

Having a Crisis Plan Is Not Enough: 5 Practical Ways Strategic Foresight Enhances Crisis Preparedness 

In today's complex business environment, having just a crisis management plan is no longer adequate. Recent global events highlight the need for foresight in strategic planning to build resilience and adapt to uncertainties....

March 20, 2025 / Eduan R. Maggo
CEO looking out window

Mastering Refinement in 2025

Staying relevant in a rapidly changing world isn’t about reinventing the wheel—it’s about refining what already works. Explore the five priorities guiding APCO's president, North America, Kelly Williamson's approach in 2025. ...

January 23, 2025 / Kelly Williamson
CEO in a high rise office thinking

The Critical Role of CEO Thought Leadership in Driving Business Success

In a dynamic business landscape, CEO thought leadership is essential for success. As brand ambassadors, CEOs shape consumer trust, investor confidence and employee loyalty, with their personal reputation and strategic visibility directly influencing financial performance, innovation and brand identity....

October 31, 2024 / Kelly Stepno
Litigation meeting

Minimizing Reputational Damage from Litigation

In crisis management during litigation, close collaboration between legal and communications teams is essential. Communications professionals help anticipate public reactions, mitigate reputational damage and ensure messaging aligns with legal strategy without leading it. ...

September 30, 2024 / Pete Wentz, Ellie Rutland
Crisis Management

Creating a Culture of Preparedness: Best Practices for Building a Crisis-Resilient Organization 

Adapting to unpredictable challenges is crucial for businesses. Flexible crisis plans are vital, as outdated playbooks are ineffective. Continuous preparedness, annual training, and vigilance against emerging threats enhance resilience. Learning from mistakes ensures plans remain relevant, positioning businesses to navigate future crises effectively. ...

July 29, 2024 / Linda Barnhart
Man playing tennis

Proactive Communications in Crisis Management

A company’s response to a crisis can make or break its reputation, which is why they must fight their natural instincts to hunker down and defend against the cascade of negative conversations. In the hectic initial moments of a crisis, companies often forget that they, too, can demonstrate agency and communicate proactively to take control of the narrative. In some cases, the best defense is a good offense.   ...

July 24, 2024
University lecture hall

Four Crisis Planning Steps Every University Leader Should Take  

University presidents and chancellors should take key steps to protect their institution’s reputation by preparing for the social, political and cultural incidents now widespread on higher education campuses. ...

July 24, 2024 / Brian Keeter
Man stopping dominoes from falling - crisis management

Crisis and Issues Management: How Leaders Can Proactively Prepare 

Any proficient communications professional can provide an organization’s leaders with sound advice on how to prepare for crises and issues related to previously identified risks. However, expert professionals identify and manage emerging risks before they escalate into public domain and cause a reputational crisis.  ...

July 24, 2024 / Nic Labuschagne
business meeting

Balancing Act: How to Engage Your Board Effectively During High-Stakes Situations 

When board members are uninformed or unaware of issues during a crisis, it can create gaps in understanding, threaten confidence in the management team, and add stress to the response team and business. Below are some best practices to ensure effective communication, maintain trust and potentially leverage the benefits of the board’s collective brainpower.  ...

July 17, 2024 / Deanna Javadi, Ellie Rutland
Couple in grocery story deciding on yogurt

How Reputation is the Foundation for Trust 

In the corporate world, "reputation" and "trust" are often seen as separate concepts, with companies subscribing to the power of one or the other. However, these two concepts are intricately linked and both play a role in building stronger relationships with stakeholders. In the age-old debate of chicken and egg, I would argue that reputation is the foundation upon which trust is built. Without a strong and solid reputation, companies can’t earn trust with their stakeholders.   ...

July 11, 2024 / Katie Sprehe