Tag: Crisis Management

For any company, regardless of how big or small, the number one priority when facing an issue or crisis should be communicating in a timely and accurate manner with the company’s key stakeholders. However, the most important audience group is often overlooked: the employees. Especially during a crisis, employees can be both the strongest advocates and harshest critics.  ..

How a company responds to an issue or a crisis, affects its reputation among key audiences, including consumers, customers, employees, shareholders, regulators and legislators. These audiences observe how a company handles a crisis, which can either damage or enhance their reputation, and lead to business losses or gains.  ..

When a stakeholder communication plan is thoughtfully planned and meticulously executed, it is often the reason why a company or organization can overcome the potential issue and ultimately come back stronger by retaining trust and support from key stakeholders. It’s safe to say there’s never been a more important time to take a look at your crisis management strategy for 2023...

Here are three takeaways that will be valuable for multinational corporations in China and internationally...

How do you strike the right balance between sourcing enough knowledge and experience versus having too many people on the field?..

Now, more than ever, the integrity of the healthcare industry depends on resilient proactive and reactive cybersecurity measures. Assembling a cyber crisis communications plan is a business decision that represents an organization’s commitment to its customers and reputation...

Today, many in Germany consider the current Wirecard AG scandal as “their Enron moment.” By grasping this crisis, Minister Scholz stepped up to start the debate around the insolvent Fintech asking the obvious questions of how and where the oversight system has failed...

Media relations and social media communications are more important than ever during this time of fast-paced news cycles and endless Twitter debates, driven by the global COVID-19 pandemic...

Resilient organizations must act now to establish their foothold to come back stronger, recognizing there will be varying degrees of coming back...

For organizations, the economy and our communities to thrive when we come out of this global crisis, we must plan now. There are steps that organizations can take to help establish a stronger foothold, so we all come out of this stronger. ..

Vision and values are a covenant with external stakeholders. They are the promise made, and C-suite leaders need to ensure that the company’s vision and values are a corporate hallmark not an Achille’s heel during a crisis...

Following the admissions scandals at some of the nation’s most highly-regarded universities, including allegations that athletic coaches received payments to admit students who had little or no experience, the universities took many of the right steps that a crisis consultant would recommend...

APCO's Worldwide’s Crisis Management and Litigation Communication team gears up for 2017...

Every corporation will face a reputation crisis at some point in time. Some become defined by their crisis, others come back. The question becomes: how do companies not only regain their pre-crisis reputation equity, but how do they built it up to withstand the next crisis?..

Jim Moorhead, a crisis communications expert and member of our IAC, shares three things companies can do to adapt to the President Trump twitter environment...

On Tuesday, Starbucks announced it would close 8,000 stores for racial-bias education training May 29...