Consumer Expectations Archives

Stakeholder Primacy: Reconciling Competing Expectations

While it is often difficult to balance the competing demands of different stakeholders, business is under increasing pressure to meet growing expectations around the world....

Leadership Skills to Navigate Volatility and Uncertainty

The challenges of today’s interdependent and interconnected world dictate responses and issue management that require leadership based on sensitivity, adaptability and agility....

CEOs Today Must be Alert and Engaged

APCO CEO Brad Staples joined Bloomberg Markets to share insights on the challenges that business leaders face today and discuss the need to engage on social issues in an informed and cautious way....

In the Digital Era, Consumers Are Taking the Lead

Flying under the radar has been a common strategy for many companies that did not want to be involved in sensitive issues. However, there is no space left under the radar today. The expectation is that companies act, and those actions must connect to their values and culture. ...