Will 2021 Be a Year of Rebound for Retail?
The retail sector is going through a disruption accelerated by the COVID-19 pandemic. There are several important cornerstones of the transformation that successful retail companies need to have in order to survive and grow through 2021 and beyond...Read more
Recognizing the Role and Responsibility the Food Industry Plays in All of Our Lives
The COVID-19 crisis has put a unique spotlight on food and food systems, revealing both strengths and weaknesses across sectors and practices. In some ways, it has placed consumers on a level playing field, but also exposed some deep inequalities...Read more
How can the Food Industry Come Back Stronger from the COVID-19 Pandemic?
The food industry, from farms to restaurants to retail to the tables of consumers, has been upended by COVID-19. This has resulted in a forced shift in the supply chain and could change how the world produces and consumes food well into the future...Read more
The Future of Travel: Mapping Predictive Trends in the Tourism Industry
One of the most jarring consequences of a pandemic in our interconnected world has been the restriction of individual movement. The freedom to travel, locally or abroad, has been limited. Beyond canceled vacations, the travel, tourism and hospitality industries have been crippled and only recently, experts began imagining the future of travel in a post-COVID-19 world...Read more
Are Brands Meeting Consumer Expectations During the Crisis?
Intelligence from APCO Worldwide’s proprietary COVID-19 Response Index (CRI) show that brands such as Starbucks, McDonald’s, and Pepsi are underperforming in consumer online conversations despite having pushed out messages of reassurance, hope, and health...Read more
Super Bowl LIV Ad Review
Much like the game itself, Super Bowl LIV advertisers played it pretty safe with their offerings. Bill Dalbec, managing director of APCO Insight, takes a closer look at the commercials, companies and brands that aligned to a higher purpose of advocating on behalf of their key stakeholders on game day...Read more
A Flexible Omnichannel Approach to Customer Loyalty
Some of the biggest brands in the retail business have moved to an omnichannel approach, which looks to provide customers with a fulfilling, vibrant and engaging experience with the brand or product...Read more
Meeting the Demands and Expectations of Consumers of the Future
To be prepared for tomorrow, companies need to build their reputation equity with the consumers of the future and the only way to do this is by being authentic. Companies need to act now by paying attention and showcasing their support for social causes...Read more